Refund Policy

At AltTextMaker, we want customers to feel confident when purchasing our service. If you are not satisfied with your purchase, you may request a refund under the conditions below. **Standard rule:** purchases made within 7 days and with no used credits may qualify for a full refund.

Eligible for a refund

You may request a full refund if the purchase was made within 7 days, no credits have been used, and the account has not been involved in abuse, fraud, or unusual activity.

What counts as unused

Unused means the account has not consumed any generation credits and the service has not been meaningfully used after purchase.

Why this policy exists

This policy helps us provide a fair experience for customers while protecting the service from abuse and excessive chargebacks.

Not eligible for a refund

Refunds are generally not available if any credits have already been used, the request is made after the 7-day period, or the account shows signs of abuse, misuse, or fraudulent behavior.

How to request a refund

Please contact [email protected] with your account email, order details, and a short reason for the refund request. If helpful, include a screenshot of the payment receipt.

Processing time

We review refund requests as quickly as possible during business hours. If your request is approved, the refund will be issued to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Notes

AltTextMaker reserves the right to deny refund requests that do not meet the conditions above. Fraud, chargeback abuse, or suspicious activity may also make an order ineligible for refund.